RMINT Support

Questions, a problem with an order, or anything else — email concierge@rmint.co. We reply within one business day.

Signing in

RMINT signs you in with your phone number and a one-time code by SMS. If the code does not arrive:

Check that the number is a US mobile number. RMINT is available in the United States only at launch, and codes are not sent to numbers outside it.
Landlines and most virtual numbers cannot receive the code.
Wait a full minute before requesting a second code — requesting repeatedly can delay delivery.

Still stuck? Email concierge@rmint.co with the number you are trying to use.

Orders and payment

Every order shows its status in the app under Profile. If you were charged for something you did not receive, email concierge@rmint.co with the order and we will look into it. Card details are handled by our payment processor and are never stored by RMINT.

Delete your account

Open RMINT and go to Profile → Settings → Delete account. Your account is deactivated immediately and permanently erased after 30 days.

If you have already uninstalled the app, use the account deletion page, or email concierge@rmint.co from any address and tell us the phone number on the account. We confirm your identity before deleting anything.

Privacy and terms

Contact

RMINT Inc
concierge@rmint.co